2013-04-07 Sunday, Helen's Restaurant (17 Main St, Concord MA), ~1pm (busy)
http://www.helensrestaurant.net/home.html
• We both ordered Diner Melts (basically, lots of cheese between two slices of sourdough bread, with fries or cole slaw). My guest requested mashed potatoes instead of the fries (a seemingly logical & reasonable substitution); but when the bill arrived i discovered that instead of making the simple substitution, we had been charged for a side order of potatoes but given no price reduction for not having fries.
• I had to ask our waitress twice for water before receiving a glass, and she brought my hot tea with no milk or cream initially. and after delivering our food, she never checked back to see if our meal was OK.
• food excellent, atmosphere excellent, service poor
http://www.helensrestaurant.net/home.html
• We both ordered Diner Melts (basically, lots of cheese between two slices of sourdough bread, with fries or cole slaw). My guest requested mashed potatoes instead of the fries (a seemingly logical & reasonable substitution); but when the bill arrived i discovered that instead of making the simple substitution, we had been charged for a side order of potatoes but given no price reduction for not having fries.
• I had to ask our waitress twice for water before receiving a glass, and she brought my hot tea with no milk or cream initially. and after delivering our food, she never checked back to see if our meal was OK.
• food excellent, atmosphere excellent, service poor
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